Start Blackberry contacts not updating exchange

Blackberry contacts not updating exchange

One common excuse we used to get during post-implementation audits from users who were found not to have been entering activities into the new CRM system was “Oh, I keep forgetting to open the system”, or “it takes too long to open the system when I need it”.

When confronted with a system that has a multitude of screens, fields and processes, many salespeople just roll their eyes and go back to the Excel spreadsheets that have served them well for years.

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They continue to use the same elements of Outlook in the same way they’ve always done.